Just Flight & Just Trains blogs

Now I don’t expect many, especially any younger readers to have a clue where that quote comes from, so, let me please inform you. This is a line from a fantastic 1953 British film called “The Cruel Sea” that tells the story of the ‘Compass Rose’ a British Royal Navy Flower Class Corvette in the Atlantic on convoy duty during world war 2. It is well worth a watch if you can get your hands on a copy (it’s on sale on Amazon at the moment) or maybe see it on TV on a wet Saturday afternoon. On a rare stretch of shore leave the Captain meets up with another crew member (officer of course!) in a London hotel and asks the waiter for some water to go with his drink. The waiter duly arrives and the Captain notices that the water has dust floating on the surface. He says: “Waiter this water is dusty” to which the waiter replies “I’m sorry Sir; it’s the war you know”. The Captain sympathetically replies “well in that case I will take it no further”. The elderly waiter toddles off and replaces the water. Now you may ask what has this got to do with the world we all live in? Well I think that scene is a good metaphor for what is and what is going to happen more around the world as regards the service that customer receive these days whether they be buying a computer or eating a meal in a restaurant or any other purchase that needs a service element.

Now generally, world-wide, service levels have been being lowered for several years and all in the name of cost cutting. Now I can understand that to a degree and even more so in these troubled economic times but the fact is that during all of our own economic “Cruel sea’s” of the next few years I think that we will all see reduced service levels in many parts of our lives as costs are cut and staff made redundant to allow companies to stay in business.

But…I am pleased to say that we here at Just Flight and Just Trains pride ourselves on our customer service and we get many mails every month thanking and praising our customer and tech support services, now I am not saying we are perfect but here are a few genuine quotes from our customers:

“You are a jewel and I appreciate it very much. Just Flight is concerned about its customers which you find highly unusual in this world today. I’m very hung up on the flight sim stuff and look forward to dealing with Just Flight in the future.”

“Thanks guys you are the best in the business not with just add-ons but helping people out that’s what we need thanks guys keep it up.”

“Thanks again, it’s reassuring to know customer service still exists!”“Keep up the good work at just flight I will continue my support by continuing to purchase your excellent software”

“Your very prompt responses and excellent back-up service were much appreciated.”“Thank you ever so much for your kind email replies.. you have been a great help for my enquiries..”

Sowhile all around us maybe losing their service heads we are still working and fighting hard to give you, our valued customers a decent service, oh! and by the way we really appreciate the time you take to tell us as well!

Here is one last quote from the “Cruel Sea”. The ship has broken down and is stopped in a becalmed sea while the engineers carry out essential repairs to get the ship going again and in the process making very loud hammering noises much to the great anxiety of the crew!

Morrel is the officer checking on the progress down in the bowls of the ship and Watts is the Chief engineer working on the propeller shaft:

Watts: Come to see the fun, sir? It won’t be long now.
Morell: Fine, chief, but the captain’s a little worried about the noise. Could you do anything to… tone it down a bit?
Watts: Pretty well finished now, sir. We’re just flabbin’ up the nuts. Could you hear the hammerin’ up top?
Morell: Hear it? There were U-boats popping up from miles around complaining about the racket.     

Fantastic stiff upper-lip stuff.

There is a short video clip of the film here

’till the next time,

keep safe.

Scotty.