25th Feb, 2008

Desperate, greedy, short-sighted, stupid or all of those?

Desperate, greedy, short-sighted, stupid or all of those?

The goose that laid the golden egg

(No not the goose!) Our hobby and in Just Flight/Trains case livelihood is slowly being hurt, some may say being killed by having the products that we create being devalued by big ‘retailers’ who sell both the host simulation and our add-ons at some kind of ridiculously low price only in some cases a few weeks after they have been released. Take Rail Simulator for example – It was only released in Europe on October 15th 2007, around barely 17 weeks ago in the UK and on January 16th (4 weeks ago) for the USA and yet in some locations in stores you can literally buy Rail Simulator for 50% (half!) of its SRP (Suggested Retail Price).

Now I am one for bagging a bargain as much as then next person but there has to be some realism here.  The facts are that as soon as a price is lowered it devalues the brand and the product. What does that mean in reality? It means the publisher and developer of the host sim and the add-ons earn less than if it was sold at a higher price as normally publishing deals with developers or publishers done on a percentage rate and not a fixed fee. Ok so what does that mean in turn then? Well basically less income for the publisher and developer and it has and will probably continue to mean that the developer and or publisher will view the add-on market as not tenable and that new host sims and add-ons will become less and less . It takes a horrendous amount of time, money, people, skill, organisation and effort to get any sim into your hands especially if it is a host sim like Flight Sim or Rail Simulator, something which I personally don’t expect the normal user to understand or need to understand after all its our problem not yours, but you cannot understand how we feel when we see forum postings from people saying things like “why does this add-on cost so much? It’s only a route”. Clearly that forum poster has no idea of what has gone into that route or how much its cost to bring it to him, but how does this blokes moaning fit in with the butchering of the SRP of the host sim? Simple. If you can buy the host sim for the same price or less than the add-on, then the logic (which is correct) of that ‘it takes more money to develop the host sim than an add-on, so the add-on should cost less than the host’ basically goes out of the window.

The trouble is that everything has its value and the add-on’s value is being radically devalued by this price butchering of the host sim by some of the retailers, so why not lower the add-ons price I hear you ask? Well the bottom line is that margins are so narrow now that it’s really not possible to do that in a decent real-world looking sense, yes reduce the price in time as everybody does but not a few weeks, months after the hosts release, it does not even give add-on developer and publishers time to develop add-ons before the prices are reduced! So taking that logic why do some retailers butcher the cost of the host sim? Well its quite simple really – they want to sell their stock and move on to the next ‘quick’ buck – trouble is that simulations are not fast moving products like the block-busting XBOX, PS2/3, Wii titles, they are brought by simmers who are not generally after a ‘quick fix’ but more of into simulation for building a long term on-going experience, but I think many retailers don’t understand that and we all get tarred by the same brush. Perhaps if they took the time to understand the simming market more they would understand, but you know what even if they did take the time I really don’t think they would change becasue I dont think they really care.

So am I asking you to pay more for your host sims and add-ons – no, but what I would say is that everything has its value and for that to be valued is a good thing. (On my soapbox) I am a strong advocate for retaining the BBC licence fee in the UK – I know its alien for the rest of the world to have to pay to receive TV pictures but the basic fact of the licence fee in the UK is that it is utter, utter, superb value for money for all the TV and radio stations that you can receive as well as the excellent BBC web site and all advert/commercial free and so in my case I am happy to pay more to get quality rather than pay less and go to the lowest common denominator that seems to be the be all and end all of so many things in life.

Are certain retailers killing the goose that laid the golden egg? Well maybe not quite that literally but they certainly are not helping its health with this price butchering policy. Thank goodness for the internet.

‘till the next time.

Keep safe.

Scotty.

Responses

Right On Scotty!
I think you are absolutly right,
Also certain people in the soft ware trade seem to still think simmers ( rail especially!) are some sort of pervert, because we take our software more seriously than “throw away” video or console games!

This problem has been worrying me ever since FSX came out and it was offered from a store in Exeter for £29.99 one week after its release.
I have been a great fan of P.S.S. products but now I read they have had to cease to trade due to all the reasons in your blog.
Wish someone would come up with an answer but I don,t hold out much hope.
Regards, John

So, the answer is to have a simming license (say £50 per year) and unlimited sims and addons as long as you keep paying. :D

I think you are right scotty. I know that software is expensive. I would hate to spend $50 dollars in american dollars to buy this software just to be dissapointed in the product itself. I have bought product that said one thing and when i get the product it’s crapp and it doesn’t say what it does…so I think that developers need to bulid products that are worth the price. I have a great high end gaming systems high end graphics card and still the product runs like crapp. I guess thats why when retailers buy this product and others return the same product they slash there prices because they realize thats the product is crapp and isn’t going to sell for full retail price. look at ABACUSpub.com products there products are crapp,crapp, and once more crapp I kept buying there products till finally had the nerve to call there company and say something about there software come to find out there developers were from India WOW!!!! and then they sale the product for about $30 dollars for crappy add ons. I am just saying that developer need to take the time to make a great product not a good product but a great product.. Thanks

I will say one more thing. I know that just flight makes great software. I would say one of the best software companies out there. I know because i have bought your products.. I must say that the 757 is a nice great product well worth the money.I actually have simmers who have never heard of your company and have bought from you as well and i will continue to bring people to your site. Regards

Stack it high sell it cheap or Price it High and watch a pile of non selling items. I have the same problem in my industry. But I will say that it’s not all the retailers Faults, If the prices were lower you would sell more copies, then by shifting more copies you end up better off eventually. I know people that will not buy an add-on and wait for it to come down in price. What annoys me is I buy it the moment it’s released at full whack, I get frustrated as I am then the developers Guinea pig for testing and compatibility issues etc. Then others will sit back and wait for someone to patch or fix it, by then the price get’s lowered. As the people holding back from buying it are not showing the products true worth, then the price is lowered and guess what! due to the patching it all works perfectly. I am a massive supporter of add-ons products and own just about every Just flight product for FSX, so please dont take it the wrong way, It’s just how i see it…Regards

Jason

I totally agree with you on that 100%.I have felt that way many many times. Just like with virtucol I bought the embrer download and paid a whopping 40 dollars just to find out it was a bunch of crapp now a few months later you can find it for 27 dollars.I have to agree with you and i thought i was the only one who felt this way…

Okay the respose i left wasn’t a bad respose why didn’t you guys leave it up instead of deleting it I said nothing bad about justflight….

Edwin, your first (and second) reply is now public - all replies are subject to being read first by me before they are made public - yours has now been read and is now public and totally unedited.

Scotty

Scotty,

I am sorry I thought I had said something wrong on your Blog. I know for a fact you guys blow away the others when it comes to software. I will truly buy your products when they are ready for download. I will also understand that no one is perfect and that software even if its tested you will always have a patch to fix which is not a big deal plus you tech support is pretty awesome. Keep up the great work and God bless…

Edwin

Edwin,

Many thanks for your kind words - Its great to hear that you enjoy our products and thank you for your support.

Scotty

While I agree with what you are saying Scotty, just Flight are not helping themselves with the info I just read about the Flying Club Warrior, and the DX10 issue with textures. “Hopefully the next version of FS will fix this problem.”
Well no it will not, as other 3rd party devlopers have learnt and some others are slowly learning, DX10 is here to stay and if you want to keep previous customers, you need to redesign your products.
I see you are doing that with Traffic X.
Well why not do the same with Flying Club Warrior? We paid for an update for it to work in FSX and a few months later, we cannot use it with DX10, and I don’t wear the excuse that it is MS fault, most people new DX10 was coming, it was it the SP2 Beta months before Accelation SP2 was released.-
k
I guess I will just have to buy the DX10 version of Ausssim, Warrior, which will be DX10 compatable and is not far from being ready.

Phil

Phil,

Well thanks for your words of wisdom(?) but we do know what we are doing as regards DX10 and looking after our customers.

As you mention we are updating Traffic and many other programs for DX10 as time permits - its not just a simple process of changing a few textures here and there - it has to be done correctly.

I am sure you will recall that Flying Club was conceived, designed and published before DX10 was a twinkle in MSFS’s eye, so I am sure that not having them DX10 compatible at present is pretty understandable.

As for you paying to for an upgrade to the Warrior? Well that a bit strange as we have not charged for any FSX Flying Club update - they have all been available for free from our site.

Although I appreciate all feedback here, factually correct and thoughtfully presented feedback without inaccurate accusations is received much better.

Enjoy the Aussim Warrior.

Scotty.

Scotty

Scotty.
Im afraid i cannot agree with what you said there…If the software is good…it will win the sales war over its competition..it has nothing to do with retailers pricing at all..i respect your knowledge of the software industry,but retailers do not put a product in the bargain bin if its selling,you dont see Halo 2/3 in the bargain bin..and even halo 1 is still selling!.As for “bundled” software,without the host sim..you have no product,you have to adjust to the market not the other way round.You are in a minority software market with sims and never likely to turn into EA games overnite,therefore the sales will be lower,which is why i assume you want higher prices.I will leave off with your point about the bbc…I am not happy to pay the licence fee..i never watch it..but because i have 12 consoles that work on a tv i have to fork out £100+ a year for nothing…different strokes for different folks yes.

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